Returns and Cancellations

We aim to dispatch orders within 2 working days and Pre-orders as soon as the product (s) is ready for dispatch, subject to availability and to change, trying our best so that you receive it before or by any anticipated release date, and if you want to cancel an order without incurring a cost for returning unwanted items to us, you will need to do it before your order is dispatched. If you do cancel an order, please contact us via our website or app, call us on +44 (0) 1507 481147 and let us know during office hours, or via e-mail to If you would like to change anything about an order we would recommend that, in the first instance, you give us a call to avoid having to pay for delivery again.

Either of us can cancel a Pre-order at any time for any reason before we notify you that the Product has been despatched (“Despatch Confirmation”). If cancellation takes place before the Despatch Confirmation is sent, then you will be entitled to a refund of your Pre-order Payment.

You have a legal right to cancel a contract which starts from the date we confirm your order has been despatched, which is when the contract between us is formed.

To cancel a contract, please contact us in writing to tell us by sending an email to You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you sent us the email or posted the letter to us.

Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible. You can return products by sending them to our Returns Address below. Unless the products are faulty or not as described, you will be responsible for the cost of returning them to us. You have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.

If you cancel a contract, you will receive a full refund of the price you paid for the products and any applicable delivery charges you paid for. You will not be refunded for any costs you have incurred for returning the products to us. Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us. Where the products have not been delivered to you, we will process the refund within 14 calendar days after the day we were informed of your decision to cancel the contract. We will refund you via the payment method used by you to pay for the products.

We have a legal duty to supply products that conform with the descriptions and specifications in the contract between you and us. As a consumer, you will always have legal rights in relation to products that are faulty or not as described which are not affected by your cancellation rights above. If you have returned the products to us because they are faulty or mis-described, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

We are unable to accept refunds we judge to be made in bad faith, with either malicious intent or in violation of the Terms of Use.

Returns Address: The Soap Kitchen, Sunnyhome, Calceby Way, Swaby, Alford.  LN130BX

In the event of a damaged parcel

We're very sorry if your products you looked forward to receiving have arrived damaged. We do our best to pack them safely, but even the most lovingly prepared parcel can get dropped or jostled en route to your house. If you send these products back to us, we will offer you an e-gift card, exchange where possible, or a full refund after we have received the return. In this case, we will pay for the postage of sending these items back to us. Nothing in these Terms and Conditions affects your statutory rights. This applies to the UK only.